How to contact Gloucester City Homes

 

There are a range of ways to contact us:

To speak to any of our specialist teams, please call our Customer Services Team on:

0800 408 2000 (freephone) or 01452 424344 (normal call rates apply)

Calls to our 0800 number may cost you more than the 01452 number if you are calling from a mobile phone.

Fax:   01452 833101
Text:   0778 148 2656
Minicom:   01452 396161

Email: customer.services@gloscityhomes.co.uk|

Website:  www.gloscityhomes.co.uk - contact us about a range of issues using our online forms|

GCHTV on the Looking Local Service| on Sky, Virgin, mobile phone or Nintendo Wii.

My Landlord app for android mobile phones and iPhone.|

Or via  |   |

When we are closed

Our normal opening hours are Monday to Friday 8:30am to 5:30pm. However, you can contact our out of hours service when our offices are closed by calling 0800 408 200 (freephone) or 01452 424344.

You can use this service to report:

• an emergency repair (Option 1)
• a major housing incident such as a fire or flood in your home (Option 1)
• an issue about improvements to your home to Lovell (Option 2)
• anti social behaviour (Option 3)
• an emergency if you live in a sheltered housing scheme (Option 4).

You can also use the service to

• make a rent payment (Option 5)
• report any other matter to us (Option 6).

If your enquiry is not an emergency we will contact you on the next working day.

Please choose from the options available when you make your call.

You can also use our online services| or report issues to us via GCHTV|.  Please do not use these options if your enquiry is an emergency.

Writing to us or visiting us

You can write to us or visit us in person at our registered  office:

Gloucester City Homes
Railway House
Bruton Way
Gloucester
GL1 1DG

Gloucester City Homes office is conveniently located for our customers in Gloucester City centre, near to the bus and train stations.

Disabled parking is available at the rear of Railway House (accessible from Station Approach). For other visitors, parking is available in the NCP car park  on Bruton Way opposite Railway House. Please DO NOT park outside our reception on Bruton Way.

Our customer reception at Railway House has full disabled access, a freephone for customers to access our repairs service and other council services, and access to the Language Line translation service. 

Please select this link for directions to our Railway House office.|

Matson One Stop Plus
PLEASE NOTE THAT MATSON ONE STOP PLUS HAS NOW CLOSED.
We are now running a surgery at The Gateway on Tuesdays and Thursdays from 10am to 12pm.  

We are registered at Companies House, Cardiff, registration number 5611409.